Careers

We're about the people YO! We value real human interaction as the staple of our business. Successful associates equal happy customers and clients. We give our associates the tools, training and freedom to be great in their roles and grow with us!

North America / Work at Home

Santo Domingo

Trinidad and Tobago

Customer Experience Representative

OVERVIEW

As a Customer Experience Representative at YO! you will act as a liaison, provide product/services information, resolve unpaid invoices and optimize the customer experience with accuracy and efficiency. In this role you will answer phone calls and emails, chats as well as communicate between our departments.

DETAILS

Responsibilities
 

  • Manage all customer complaints from any inbound source (phone, e-mail, text, chat)

  • Log all complaints for future reporting and improvements

  • Work with multiple internal teams on processes and procedures that will fit our customer service profile

  • Respond to all customers in a timely manner

  • Transfer or escalate calls to the appropriate employee/department

  • Provide accurate, valid and complete information

  • Track call-related information for auditing and reporting purposes

  • Calmly de-escalate customer issues

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Additional duties as assigned
     

Qualifications
 

  • 2 years previous Customer Service phone experience

  • Proven customer support experience or experience as a client service representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • High school diploma or equivalent