Service and sales. Oil and water that never mix. At least, it would seem that way based on how some companies operate. A service team that doesn’t respond in a timely, helpful way might kill any future sales. A sales team that sets wrong expectations can create a terrible service experience and result in costly returns.
It doesn’t have to be that way. Aligning service with sales helps both teams work in harmony to get amazing results, more like vanilla and chocolate.
Service teams are often an untapped resource for sales opportunities. It takes careful planning and training to empower people to be aware of the customer situation and know if and when an offer for additional services is appropriate. Our experts provide the training and support to drive opportunity sales through service, putting the cherry on top of the Sales and Service sundae.